Customer Service Representative
Acts as liaison between customer and sales or production department. Receives customer order inquiries concerning prospective, current, and past orders. Maintains daily update of production schedule and keeps customer informed about status of their job by performing the following duties personally.
Essential Duties and Responsibilities
- Talks with customers by phone or in person about order requirements and collects production print specification for printing
- Fills out pre-production order specification form, detailing perimeters of print
- Coordinates the handling of customer pre-press material and specifications to print job.
- Coordinates the preparation of all written quotes and proposals.
- Maintains daily update of production schedule, noting any deviations.
- Handles phone inquiries for job status, estimates, orders, changes, and complaints.
- Keeps salesperson informed about job status and problems.
- Provides customer with shipment confirmation.
- Maintains cleanliness of work area and equipment.
This job has no supervisory responsibilities. Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED): or three to six months related experience and/or training in print processes; or equivalent combination of education and experience. Strong skills in work planning, scheduling and must have good judgment of color, design, and print quality.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standard situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Some independent travel may be required.