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Sales: 1-800-851-3671
Monday - Friday from 9am - 5pm
Northwest Custom Apparel
2025 Freeman Rd E, Milton, WA 98354, United States
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FAQ
Production Time:
Our turnaround time for production is typically 12-14 business days after receiving final approval of artwork and order. This allows us enough time to order materials from our suppliers and shipping, decorate, fold, and box your order.
New Embroidery Designs:
For new embroidery designs, please allow 5-7 days to digitize and sample your logo. We can email you a photo of the stitched layout, or you can visit our office to view the physical sewn sample. You will need to approve the design before we decorate the garments.
New Custom Designs:
If you require a custom design for direct-to-garment printing, screen printing, or embroidery, the design process typically takes 7-10 days, depending on the complexity of the design.
Vectoring and Simple Art Cleanup:
Simple vectoring and art cleanup usually take 2-3 days. Providing a cleaner logo will make the vectorization process easier and faster.
The choice between screen printing and embroidery is not solely based on cost. In some cases, screen printing may be comparable in price to embroidery, particularly for small orders with multiple colors. For quantities, less than 72 shirts, the difference in cost is often minimal. It’s essential to consider the desired appearance, durability, and intended use of your custom garments when deciding between screen printing and embroidery.
Digitizing Fee:
We offer a one-time digitizing fee for your custom embroidery logo. This helps ensure the highest quality and accuracy of your design. For larger designs, feel free to ask for a quote.
Direct-to-Garment Printer Setup Fee:
A one-time setup fee is applied for each direct-to-garment design, which ensures optimal print quality and perfect color matching for your custom garments.
Screen-Print Setup Fee:
For screen printing, we charge a setup fee for each new screen. This fee helps us create a precise screen that produces sharp and vibrant prints on your garments.
Screen Resets:
A minimal fee for screen resets is applied to maintain the quality and consistency of your screen-printed design throughout the production process.
Promotional Product Setup Fees:
Setup fees for promotional products are tailored to each specific item. This ensures we provide the best possible customization for your unique promotional items, such as coffee mugs, pens, and more.
Screen printing is an excellent choice for designs with 2-3 colors, particularly for larger orders of 288 or more shirts. This method is known for its durability and vibrant colors.
Direct-to-Garment (DTG) printing, on the other hand, is perfect for smaller orders with a minimum of 12 shirts and provides the flexibility to print designs with unlimited colors. DTG uses water-based ink, resulting in a soft and lightweight feel on the print. To achieve the best quality with DTG, it is recommended to use 100% cotton shirts.
Both methods have unique advantages, so the choice depends on your design, order size, and desired outcome.
For large orders, we are often able to negotiate discounts with our primary supplier, thanks to our long-standing relationship. These discounts can result in significant savings for you, especially when dealing with high-volume orders. To learn more about special pricing opportunities for your large order, please get in touch with our sales team, who will be more than happy to assist you.
Our knowledgeable sales representatives are here to help you select the perfect thread or ink colors for your custom design.
For embroidery, we offer a range of thread colors showcased in our color chart. We use high-quality rayon threads from the manufacturer Robison Anton (please note that these threads are unsuitable for industrial wash).
For screen printing, we can match Pantone (PMS) colors to ensure consistency and accuracy in your design. When it comes to Direct-to-Garment printing, we utilize CMYK colors. While we strive to match PMS colors as closely as possible, there may be a slight variation in shades.
We understand that sometimes you may need your order urgently. While we do our best to accommodate rush orders, acceptance is subject to our current capacity and product availability. We apply a percentage-based rush fee depending on the required turnaround time:
7-10 business days: Additional 25% rush fee
5-6 business days: Additional 30% rush fee
3-4 business days: Additional 40% rush fee
2 business days: Additional 50% rush fee
1 business day: Additional 100% rush fee
Yes, we provide personalization services for embroidery, Direct-to-Garment (DTG) printing, and heat transfers. Whether you need your name embroidered on the left chest of a polo shirt, different last names or team numbers on the back of a t-shirt with DTG, or personalized names and numbers on baseball jerseys using heat transfers, we’ve got you covered. Our customization options ensure that your apparel stands out and represents you or your team perfectly.
Additional charges will apply if a customer requests a copy of their digital artwork, such as a Photoshop file. This is because the customer is paying for the time and labor involved in creating the original artwork or digitized files, which are meant to be reproduced exclusively at NW Custom Apparel. Should you require a copy of your design, please get in touch with us to discuss the additional fees associated with providing you with the digital files.
- Garments purchased through Northwest Custom Apparel that have defects, please contact us, and we can replace them.
- Customers unsatisfied with their order due to personal preferences will be dealt with case by case. Our policy is that once decorated, we can’t accept returns if it doesn’t fit or you don’t like the style.
- Incorrect sizing and design: We send out art and approvals for each order to verify correctness. Once you approve and sign off on your order, we can’t accept returns. We understand that things may get overlooked in the approval process, so please get in touch with us, and we will work out a win-win solution.
- Restocking Fees: There is a 25% restocking fee once we purchase the blank goods from our supplier. Decorated items can’t be returned to our vendor.
- Notify us within seven business days: Please go through your order after you receive it. If you find any issues, please contact us within seven business days.
- Due to production restraints, we cannot replace individual items for orders with extensive setups like screen printing or promotional products. In such cases, we offer credit back to your account. We recommend ordering extra items to avoid such situations.
