Sales Coordinator Position – Apply Today!

Name: Northwest Custom Apparel
Price range: $$

Northwest Custom Apparel > Northwest Custom Apparel – Open Talent Pool for Future Opportunities > Sales Coordinator Position – Apply Today!

Company Overview

At Northwest Custom Apparel, we’re more than just a company; we’re a family. Since 1977, we’ve built our business on a foundation of strong relationships with our awesome customers and each other. We seek someone who wants to find a long-term home, not just another job. Our culture is built on our core values of Respect, Excellence, Accountability, Compassion, and Honesty.

Position: Sales Coordinator

The Opportunity

We seek a friendly, organized, and detail-oriented Sales Coordinator to become the engine of our sales department. This role is to be the primary point of contact for our customers, guiding them through the ordering process for all our custom apparel and promotional products. You will ensure every customer feels valued and every order is handled smoothly from start to finish. This vital role allows our Key Account Manager to focus on strategic clients and drives the entire team’s success.

Responsibilities

Act as the primary point of contact for new and transactional customers, guiding them through product selection and the ordering process with a friendly and helpful attitude.
Manage the entire order lifecycle within our Shopworks software, from initial entry and proofing to final delivery, ensuring 100% accuracy.
Own the administrative follow-up process, including proactively communicating with clients to secure artwork approvals, signed orders, and timely payments.
Serve as a central communication hub, liaising between customers, our production team, and office staff to ensure all order details are correct and deadlines are met.
Maintain expert-level knowledge of our best-selling products and services in embroidery, screen printing, DTG, and more to effectively assist and upsell customers.

Why You’ll Love Working Here

A True Team Atmosphere: Join a close-knit, supportive team where people genuinely care for each other. Our staff members’ staying for 5, 10, or even 25 years is a testament to our positive environment.
Work-Life Balance: Enjoy a stable, full-time role in the Milton/Fife area, which allows you to work close to home and avoid the stressful Seattle commute.
Meaningful Work: Take pride in working with great customers and a dedicated production team to create high-quality products you can be proud of.

Skills & Qualifications

You have a genuinely friendly, patient, and outgoing personality with a passion for helping people.
You are highly organized with meticulo take pride in getting the small things right.
You are comfortable and efficient with Microsoft Office (Word, Excel) and have excellent data entry skills.
You are a clear and professional communicator, both verbally and in writing.
You have at least 2-3 years of experience in a customer service or office administration role.

Bonus Points (Preferred but Not Required)

Experience with order management software (experience with Shopworks is a huge plus!).
An Associate’s degree or higher in business, communications, or a related field.
A genuine interest in the custom apparel or promotional products industry.

How to Apply

Interested candidates are encouraged to fill out the form and upload their resume and a cover letter highlighting their relevant skills and experience.