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Positioning your business into customer’s mind

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“Positioning” is the term coined by marketing gurus Al Ries and Jack Trout in their 1980 landmark  book  Positioning:  The Battle for Your Mind, which explains the critical concept of getting your business into the minds of customers and prospects in a manner that accurately reflects the company’s attributes, advantages, and missions. That said, you need to gain a working command of what positioning is and why it’s critical to any discussion of marketing your business.

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Determine where your product or company belongs

In their groundbreaking treatise, Ries and Trout gave marketing professionals a new handle on how to determine where a product or company belongs vis-a-vis the association a person will assign in his mind to a given product or company. The crucial words here are “association” -­ the relationship or connection between concepts — and “in the mind.” Association is the process; in the mind is where it happens. Grasp these two elements and you’re able to see that how you shape your company’s identity by intelligently defining it, is the shortest route to getting people to view your company as you want them to see it and be able to associate who you are with what you do.

Define your company

If YOU don’t define your company, people will define it for themselves, drawing their own conclusions and perceptions that may differ considerably from what you’d like them to think.

When entrepreneurs go into business for themselves, they have a good idea of what they want to do. But most are too busy and too excited when starting their businesses to take the time to articulate how they want to be seen. So, most fail to define themselves until they’ve been around for a while. What usually gets them thinking about doing it is learning over time that they’re unhappy with how folks think about them. Or worse: people don’t think much about them at all or think they only do such and such when they’re really offering so much more. What ‘s even more painful is that people might very well think of them, what they do, and their products as simply “commodities, “where, in their minds, what they sell and do is pretty much what every other company in the field sells and does.

To overcome these perceptions and to hopefully make them right from the get-go, you’re obliged in the positioning process to make your company stand for something distinct. It should be differentiated in the minds of your customers and prospects from your competitors by your name, your message, your performance, and your other attributes and advantages.

Positioning or Re-Positioning

If you’re to measure where you’ve been, where you are, and where you’re going, you’ll need a marketing map that shows you the routes and your options. Positioning is that map.

You had a vision for your enterprise when you started it. For too many, the vision proves to be little more than wishful thinking, a dream lost in the minutiae of getting the company up and running and keeping it moving. But for the entrepreneur, who’ll succeed in building his dream into reality, his vision is well defined, well planned, well watered -and kept in his sights. It’ll be groomed, trimmed, fed nutrients, and placed in a location where it can get maximum sunshine and year ‘round visibility. In new companies, defining who and what you want to be is the first major marketing challenge and it’s the critical prerequisite for creating the message you’ll engineer into the process of generating leads.

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Dominic Nguyen

DTG Operator

Dominic Nguyen recently joined our Direct-To-Garment department. He says he loves the family work environment at Northwest Custom Apparel. In his free time, Dom likes to listen to music, hangout with friends, and play video games. He comes from a very big family which can be very chaotic at times, but is always exciting.

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Erik Mickelson

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Erik Mickelson’s position as Manager is more than a job, it’s a passion. It’s always fun and exciting because he enjoys marketing, computers, and coming up with innovative ideas to help NWCA grow. He majored in accounting and finance at Washington State University, graduating in 1996, and returned to school to obtain his Master of Business from WGU, graduating in 2016. Erik continually strives to advance his education through podcasts, audiobooks, and industry tradeshows. He is married to a remarkable and caring wife named Wendy, a Registered Nurse, with whom he shares his many hobbies and a love for the outdoors.

 

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Ruth Nhoung

Production Manager

Ruth Nhoung is our Production Manager and Northwest Custom Apparel is lucky to have her. Thanks to her vast knowledge of machine embroidery and dedication to creating a comfortable and supportive work environment, the production plant runs smoothly and customers are pleased with our work. She is a loving mother and grandmother and enjoys spending quality time with her siblings. She says, “I love everything about Northwest Custom Apparel: the people, the atmosphere, the work, and the customers. I love what I do and I embrace all of NWCA’s core values”.

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Steve Deland

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Steve Deland has been our amazing Artist since 2017. He loves working at Northwest Custom Apparel because he appreciates the goal-oriented, progressive-thinking management style. He is most passionate about his art, which includes scroll saw woodwork, and his five grandchildren.

 

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Taylar Hanson

Sales

Taylar Hanson is a highly acclaimed Saleswoman at Northwest Custom Apparel. She has a BA in Apparel, Merchandising, Design, and Textiles from Washington State University. “Go Cougs!” The best part of Taylar’s job is getting to work with longtime customers who trust us to do the best work and take care of their needs. She is passionate about appreciating nature, traveling, and spending time with friends and family.

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Nika Lao

Sales

Nika Lao is very knowledgeable in how the business is ran because she began as an Embroidery Machine Operator and has worked hard to become the excellent and personable saleswoman she is today. She enjoys the stress-free environment and the many chances to connect with her co-workers over potlucks, BBQs, and bowling parties. Nika is a proud sister of two highly successful brothers and can boast mastering three languages herself: Khmer, Thai, and English. She is an avid camper, enjoys going to farmer markets, and loves cooking.

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Bradley Wright

Accountant

Bradley Wright has been a vital team member of NWCA since 2017. As our accountant and knower-of-all-things, Bradley is proud to work closely with his wonderful colleagues. He studied at the University of Washington. These days he dedicates his free time to his new house.

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Alicia Wada

Shipping Clerk

Alicia Wada is passionate about helping her co-workers at Northwest Custom Apparel in any way that she can. She works in our Shipping and Logistics department. Alicia, who goes by Ali, has a bachelor’s degree in Applied Mathematics. She lived in Japan for ten years and recently brought her family to America in 2019. She is interested in learning crafts and textile art from around the world.

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Brian Beardsley

DTG Supervisor

Brian Beardsley has been with Northwest Custom Apparel since 2018. He is our DTG Supervisor. Brian loves that he gets to work with high-tech machines in a fun atmosphere. He has a bachelor’s degree in Graphic Design. He said, “I always wanted to create visually interesting assets in a variety of mediums”. In his free time, he enjoys building and painting models, playing video games, designing, and playing his guitar.

Antonio-Massey

Antonio Massey

Production Team: Folder

Antonio Massey recently joined NWCA in June of 2022. His role on the Production Team has greatly improved our processes and productivity. Antonio is always willing to lift heavy boxes or help his co-workers during busy times. In his free time, he enjoys playing with his dog and mastering video games.

UT-Tri-Tran

UT Tri Tran

Embroidery Machine Operator

UT Tri Tran loves Northwest Custom Apparel so much that, although she has already retired after a long career in machine embroidery operations, she is happy to return part time. She says, “I love the family style work environment and how everyone shares food, laughter, and fun on a regular basis.” In her free time she is dedicated to living a healthy and peaceful lifestyle with her friends and family.

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BunsereytheavyHoeu

Embroidery Machine Operator

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Sreynai Meang

Embroidery Machine Operator

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Kanha Chhorn

Embroidery Machine Operator

Kanha Chhorn has been an Embroidery Operator with Northwest Custom Apparel since 2018. She is delightful and always makes everyone smile and laugh. Kanha takes on additional tasks that allow us to exceed our customers’ expectations. In her free time, she can be found at her local temple or spending quality time with her family and friends.

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Savy Som

Embroidery Machine Operator

SavySom is one of our Machine Operators who is passionate about embroidery and sewing. She enjoys working at NWCA because of its flexibility. She has two teenage sons and loves spending time with her family on the weekends.

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SorphornSorm

Embroidery Machine Operator

SorphornSorm has been a Machine Operator since 2011. One of her four sisters works here as well. Her other relatives are in Cambodia. In her free time, Sorphorn studies English, listens to music, and enjoys exercising.

Sothea-Tann

Sothea Tann

Production Team: Trimmer

Sothea Tann recently joined the Production Team in 2022. She finds Northwest Custom Apparel to be a good working environment with helpful and friendly staff. In her free time, Sothea spends quality time with her family and, overall, focuses on a peaceful and happy lifestyle.

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Jim Mickelson

CEO

Jim Mickelson, after a successful career with a major oil company, founded Northwest Embroidery in 1977. This was the first commercial embroidery in the Pacific Northwest. Over the years, Jim has become the guru of embroidery never refusing to answer a question or offer advice to his fellow embroiders. Jim and his wife Leeanna raised four wonderful children who went on to successful business careers.