Thank you for choosing Northwest Custom Apparel for your custom screen printing and embroidery needs. Since every order is custom-made, our total delivery process involves two distinct and sequential phases: Production Time and Shipping Time.
Our commitment is to deliver high-quality, perfectly branded apparel on time. The total time until your order reaches you is:
Total Delivery Time = Production Time + Shipping Transit Time.
Production Time is the time required to order blanks, digitize the logo (if needed), decorate the garments (screen print or embroider), fold, and package your order.
New Embroidery Designs: Please note that pre-production tasks (digitizing, proofing, sampling) add time and must be completed before the production clock starts. Allow an additional 5-7 days for new embroidery digitizing.
We understand critical deadlines. Rush production is available subject to our current capacity and product availability, and a fee will apply to expedite the production phase of your order.
| Required Turnaround | Rush Fee (Added to Total) |
| Expedited Delivery | 25% fee for all rush orders. |
| Delivery Under 5 Days | 50% rush fee for delivery under 5 days. |
Note: Rush fees apply to the production schedule only and do not include expedited shipping costs charged by the carrier.
Once your order is complete, it will be carefully packaged and shipped according to your selection.
We partner with reliable national carriers for fast, secure delivery:
Shipping fees are calculated based on the weight, dimensions, and destination zone of your packaged order. This cost is provided on your final quote before production begins.
Customers are welcome to pick up their completed orders directly from our Milton facility: 2025 Freeman Road East Milton, WA 98354, during standard business hours. Please arrange pickup with your sales representative.
You will receive a shipment confirmation email with your tracking number as soon as your order is picked up by the carrier.
Northwest Custom Apparel is not liable for carrier delays due to weather, mechanical failure, or circumstances outside of our direct control once the package is with the carrier.
The customer is responsible for providing the correct delivery address during the order process. If an order is returned to us due to an incorrect address, the customer is responsible for the full cost of re-shipping the order.
We proudly offer an On-Time Delivery Guarantee: If we don’t ship your order by the agreed-upon completion date (as noted on your final invoice), we will give you a 25% discount.
Disclaimer: This guarantee applies to our production schedule and does not cover delays caused by the shipping carrier or delays resulting from late client approval.
If your order arrives damaged, you must notify your sales representative within 48 hours of delivery and retain all original packaging to file a claim with the carrier.
Due to the nature of custom screen printing and embroidery, production processes may result in a slight variation in the final quantity. We strive to deliver the exact quantity ordered, but we maintain an industry-standard Under/Over Run Allowance: a variance of 3% to 5% is acceptable.
At this time, we only ship within the United States.
If international shipping becomes available in the future, please note that the customer is responsible for all customs fees, import taxes, duties, and brokerage fees charged by the destination country.
All garments are carefully folded and boxed to ensure they arrive in presentation-ready condition. We take pride in ensuring your custom apparel is ready for immediate use.
Have Questions About Your Order’s Shipping Status? Please contact your sales representative or email us at sales@nwcustomapparel.com or call (800) 851-3671.
